Shipping policy

Shipping Policy

Effective date: Monday 18 January 2026

This Shipping Policy explains how we process and deliver orders placed on our online store. Delivery times are estimates and may vary due to factors outside our control.

1) Order processing

• Orders are processed Monday to Saturday during customer support hours.

• We aim to dispatch orders within 1–3 business days after payment is confirmed.

• During busy periods (new drops, promotions, holidays), processing may take slightly longer.

You will receive an order confirmation email after purchase and a dispatch confirmation email once your order has been shipped.

2) Delivery options

Delivery options and prices are shown at checkout. Depending on your location, you may see:

• Standard delivery

• Express delivery

• International delivery (if available)

If a delivery option is not available for your address, it will not show at checkout.

3) Estimated delivery times

Estimated delivery times begin after dispatch, not from the day you place the order.

Typical estimates:

• Standard: 2–5 business days (after dispatch)

• Express: 1–2 business days (after dispatch)

• International: 5–15 business days (after dispatch)

These are estimates only. Couriers may experience delays due to weather, customs processing, high demand, or local restrictions.

4) Shipping costs

Shipping fees are calculated at checkout based on factors such as:

• Delivery location

• Package weight and dimensions

• Shipping method selected (standard/express)

5) Tracking

Where available, we provide tracking for shipped orders. If tracking is included:

• You will receive a tracking link by email once your order is dispatched.

• Tracking updates are controlled by the courier and may take time to appear.

If your shipping method does not include tracking, you may not receive a tracking number.

6) Address accuracy (important)

Customers are responsible for providing the correct shipping address at checkout.

If an address is incomplete or incorrect and the order is:

• Returned to us: you may need to pay for reshipping, or we may refund the order excluding shipping costs.

• Delivered to the wrong address due to incorrect details provided: we may be unable to replace or refund the order.

If you notice an address error, contact us immediately at info@k3dcouture.com. We can only update addresses before dispatch.

7) Failed delivery / missed delivery attempts

If a courier attempts delivery and cannot complete it (e.g., no safe place, entry access issues), the parcel may be:

• Held at a local depot/pick-up point, or

• Returned to the courier’s warehouse, or

• Returned to us

If returned to us, reshipping may require an additional shipping payment.

8) International orders, duties & taxes (if applicable)

International orders may be subject to customs duties, import taxes, or handling fees. These charges are set by local authorities and are the customer’s responsibility unless stated otherwise.

Customs processing may also cause delays outside our control.

9) Lost, delayed, or damaged parcels

Delayed parcels: If tracking shows delays, please allow additional time. If the delay becomes significant, contact us and we will assist.

Lost parcels: If a parcel appears lost, we will open an investigation with the courier. Replacement/refund decisions depend on the courier’s investigation outcome.

Damaged parcels: If your order arrives damaged:

• Email us within 48 hours of delivery

• Include clear photos of the item and the packaging

• We will assess and offer a resolution (replacement, partial refund, or full refund depending on the case)

10) Orders marked “Delivered” but not received

If tracking shows “Delivered” but you have not received the parcel:

1. Check with neighbours, reception, safe places, or anyone who may have accepted it.

2. Contact us within 48 hours at info@k3dcouture.com.

We will assist with a courier investigation.

11) Contact

For shipping questions, contact:
info@k3dcouture.com
Support hours: Mon–Fri 10:00–18:00, Sat 11:00–15:00 (UK time)